§ 10-215. Billing.

(a)

Proration of first billing statement. A grantee's first billing statement after a new installation or service change shall be prorated as appropriate and shall reflect any security deposit, made or given by the subscriber to the grantee.

(b)

Itemization. A grantee's billing statement must itemize each category of service and equipment provided to the subscriber and state clearly the charge therefor.

(c)

Payment due date. A grantee's billing statement must show a specific payment due date not earlier than ten days after the date the statement is mailed. Any balance not received within 30 days after the due date may be assessed a late fee not exceeding 1.5 percent of the amount due or any higher amount allowed by state law. The late fee shall appear on the following month's billing statement.

(d)

In person payments. A grantee must notify the subscriber that he or she can remit payment in person at the grantee's office in the greater Bangor area and inform the subscriber of the address of that office.

(e)

No late fees for failures by grantee. Subscribers shall not be charged a late fee or otherwise penalized for any failure by a grantee, including failure to timely or correctly bill the subscriber, or failure to properly credit the subscriber for a payment timely made.

(f)

Credit for lack or impairment of service. Upon request the account of any subscriber shall be credited a prorated share of the monthly charge for the service if said subscriber is without service or if service is substantially impaired for any reason for a period exceeding six hours during any 24-hour period, except where it can be documented that a subscriber seeks a refund for an outage or impairment which that subscriber caused, or in the case of a planned outage occurring between the hours of 12:00 midnight and 6:00 a.m. of which the subscriber had prior notice.

(Ord. No. 97-111, § 13.5, 7-14-97)